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Review Gating - Consumer Advocacy - Exposing Review Fraud and Gating

"ericax60" (2023-02-19)

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Review Gating Identifies Businesses That Mislead Consumers by Filtering Online Reviews. Don't Believe Every Review Website Without Doing Your Research

As consumers, we rely heavily on reviews to make informed purchasing decisions. Whether it's buying a new product or choosing a service provider, we often turn to online reviews to help guide our choices. However, not all reviews are created equal. In recent years, the practice of review gating has become increasingly common, which can lead to misleading information for consumers. In this article, we'll take a closer look at review gating and its impact on businesses and consumers, with a specific focus on Nursing Home Reviews  and rehabilitation reviews.

What is Review Gating?

In simple terms, review gating is the practice of filtering out negative reviews from customers before they are posted online. Businesses may do this by sending a follow-up email or survey to customers who have made a purchase or used their services, asking them to rate their experience. If the customer gives a negative rating, they may be redirected to a private feedback form, rather than having their review posted publicly. This means that only positive reviews are visible on review sites like Yelp or Google, which can create a distorted picture of the business's true reputation.

Why is Review Gating a Problem?

At first glance, review gating may seem like a harmless way for businesses to maintain a positive online reputation. However, there are several problems with this practice that can harm both businesses and consumers.

For one, review gating can create a false sense of security for businesses. By only allowing positive reviews to be posted, businesses may feel that they are doing well and have satisfied customers, even if that's not the case. This can prevent them from making necessary improvements to their products or services, which can ultimately hurt their business in the long run.

From a consumer perspective, review gating can be incredibly frustrating and even misleading. If a business only allows positive reviews to be posted, it's impossible to get a full picture of their reputation. This can lead consumers to make choices that they might not have made if they had access to all the information.

In some cases, review gating can also be illegal. The Federal Trade Commission (FTC) has strict rules around online reviews, and businesses that engage in review gating may be violating those rules. For example, businesses are not allowed to incentivize customers to leave positive reviews or to post fake reviews themselves.

Review Gating and Nursing Home Reviews

One area where review gating is particularly concerning is in the nursing home and rehabilitation industry. When choosing a nursing home or rehabilitation center for a loved one, it's essential to have access to accurate information about the facility's reputation and quality of care. Unfortunately, some nursing homes and rehabilitation centers engage in review gating, which can make it difficult to get a clear picture of their track record.

Nursing home review sites like Nursing Home Compare and Yelp can be incredibly helpful for families looking for a care facility. However, if a nursing home is engaged in review gating, the reviews on those sites may not be an accurate reflection of the quality of care provided.

To understand the impact of review gating on nursing home reviews, let's take a look at a real-life example. In 2017, the Pennsylvania Attorney General's Office launched an investigation into a nursing home chain that had been accused of neglecting its residents. As part of the investigation, the Attorney General's Office found that the nursing home chain had been engaging in review gating. They would ask residents and family members to fill out a satisfaction survey, but if anyone gave a negative response, they would be directed to a private feedback form rather than having their review posted publicly.

Nursing Home Reviews

One of the industries most affected by Review Gating is the nursing and rehabilitation industry. Reviews of nursing homes and rehabilitation centers are crucial for families searching for quality care for their loved ones. Unfortunately, some facilities have been found to filter their reviews, giving the impression that they provide better care than they actually do.

This is an alarming practice as it puts the most vulnerable members of our society at risk. Families searching for nursing homes and rehabilitation centers should be able to trust the reviews they read online. When these reviews are manipulated, they may end up choosing a facility that provides subpar care, which can have devastating consequences.

Review Gating Detection

To help consumers avoid businesses that manipulate reviews, Review Gating was created. Review Gating identifies businesses that engage in this practice, allowing consumers to make informed decisions when it comes to their purchases.

Review Gating uses advanced algorithms to detect businesses that filter their reviews. The algorithms are designed to analyze patterns in the reviews, identifying instances where negative reviews have been removed or not published. When a business is flagged by Review Gating, consumers can see a warning message that advises them to be cautious when reading reviews of that business.


The internet has made it easier than ever for consumers to make informed purchasing decisions. However, not all online reviews are trustworthy. Review Gating is a practice used by some businesses to manipulate online reviews, creating a biased representation of their business. Nursing & Rehabilitation Reviews centers are some of the most affected by Review Gating. These facilities provide care for our most vulnerable members of society, and families rely on online reviews to make informed decisions. When these reviews are manipulated, it puts the health and wellbeing of our loved ones at risk.


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